You can remotely control computers and many Android devices. They run the app (left image below), give you the code, you enter it in your app and you get remote access to their Windows or Mac computer or iOS or Android device.

Instruct your customer/user to download and run the SOS app on their device from the download link displayed in your Splashtop app, or you can provide a custom app to them branded with your company logo, color, and text. Log in with your SOS account or SOS trial accountĬlick the +SOS icon in the toolbar and it will open a dialog for you to enter the session code (center image below) Install the Splashtop Business App for SOS on your computer or mobile device (available for Windows, Mac, iOS, Android and more) You can get started with a free 7-day trial and follow along with these steps.įrom the technician/support agent perspective:

What is it like to provide quick support with Splashtop SOS? Trusted technology used by more than 30 million users for remote computer access. Others limit you to only remotely supporting computers in their base package and charge up to $1,579.20 per year just for their mobile add-on. Others cost 3x, 4x and even 5x or more compared to SOS.Ībility to support Windows, Mac, iOS and Android in the base package with a free mobile add-on included. Splashtop SOS starts at $199 per technician per year or a little more to add unattended computer support. Why is Splashtop SOS the best choice for quick support? These solutions all work in a similar way and are useful for MSPs (managed service providers), IT and support teams assisting users and power users who assist their friends and families. Some of the popular tools for providing quick support are Splashtop SOS, TeamViewer, GoToAssist, and LogMeIn Rescue.

What are the top most popular quick support solutions? The technician enters it into their app and can then remotely access the computer or device, view the screen, and remotely control the computer or device (where the operating system allows it). The user gives the access code to the technician. With quick support, the end-user generally downloads and runs a small program that displays an access code. Quick support is a solution for remotely accessing computers and mobile devices to provide support when you don't have an unattended support agent program running on the device.

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